menu trigger
menu trigger
01565 872220info@aegislegal.co.ukGeorge House, Mallory YardGoostrey Way, Knutsford, WA16 7GY
Complaints Policy
Complaints Procedure
If you have a complaint, please If you have a complaint, write to us with the details at the following address: Express Solicitors Limited, South Court, 1 Sharston Road, Manchester, M22 4SN.
Or you may email complaints@expresssolicitors.co.uk
What will happen next?
1. We will send you a letter acknowledging your complaint and asking you to confirm if there are any further complaints to add. You can expect to receive our letter within ten working days of the complaint being passed to the Complaints Partner.
2. We will record your complaint in our Central Register and open a separate file for your complaint. We will do this within ten working days of the complaint being passed to the Complaints Partner.
3. We will then start to investigate your complaint and Ms Catherine Lansley, our designated Complaints Partner, will then examine your complaint and review any necessary files and respond to your complaint within 28 working days.
4. At this stage, if you are still not satisfied you can write to us again and you may request a review of our decision and then another Partner of the firm will review Catherine Lansley’s decision within 28 working days, or you may proceed directly to the Legal Ombudsmen (LEO).
5. If we have to change any of the timescales above, we will let you know and explain why.
6. We will also give you the name and address of the Legal Ombudsman (LEO). If you are still not satisfied, you can contact them about your complaint. If your complaint has not been resolved to your satisfaction within 8 weeks of it being made, you may have a right to complain to the LEO. Ordinarily, you must refer your complaint to the LEO no later than one year from the act/omission or one year from when you should reasonably have known there was cause for complaint. You must refer to the LEO within six months of the date of our final response to your complaint. Please be aware that the Legal Ombudsman will not accept complaints where the act or date of awareness was before 6 October 2010. The LEO may consider it appropriate to refer the matter to the Solicitors Regulation Authority (SRA).
The address for the Legal Ombudsman (LEO) is:
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Helpline: 0300 555 0333
E-mail: enquiries@legalombudsman.org.uk
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the SRA: https://www.sra.org.uk/
If your complaint relates to your rights under the UK GDPR or any other data protection related complaint, please use the attached form – click here.
Or you may email complaints@expresssolicitors.co.uk
What will happen next?
1. We will send you a letter acknowledging your complaint and asking you to confirm if there are any further complaints to add. You can expect to receive our letter within ten working days of the complaint being passed to the Complaints Partner.
2. We will record your complaint in our Central Register and open a separate file for your complaint. We will do this within ten working days of the complaint being passed to the Complaints Partner.
3. We will then start to investigate your complaint and Ms Catherine Lansley, our designated Complaints Partner, will then examine your complaint and review any necessary files and respond to your complaint within 28 working days.
4. At this stage, if you are still not satisfied you can write to us again and you may request a review of our decision and then another Partner of the firm will review Catherine Lansley’s decision within 28 working days, or you may proceed directly to the Legal Ombudsmen (LEO).
5. If we have to change any of the timescales above, we will let you know and explain why.
6. We will also give you the name and address of the Legal Ombudsman (LEO). If you are still not satisfied, you can contact them about your complaint. If your complaint has not been resolved to your satisfaction within 8 weeks of it being made, you may have a right to complain to the LEO. Ordinarily, you must refer your complaint to the LEO no later than one year from the act/omission or one year from when you should reasonably have known there was cause for complaint. You must refer to the LEO within six months of the date of our final response to your complaint. Please be aware that the Legal Ombudsman will not accept complaints where the act or date of awareness was before 6 October 2010. The LEO may consider it appropriate to refer the matter to the Solicitors Regulation Authority (SRA).
The address for the Legal Ombudsman (LEO) is:
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Helpline: 0300 555 0333
E-mail: enquiries@legalombudsman.org.uk
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the SRA: https://www.sra.org.uk/
If your complaint relates to your rights under the UK GDPR or any other data protection related complaint, please use the attached form – click here.
Aegis Legal is a trading style of Aegis Legal Limited.
Registered in England and Wales (07022643)
Aegis Legal Limited is authorised and regulated by the Solicitors Regulation Authority (SRA No 519073)
![]( <!-- Start of SRA Digital Badge code --> <div style="max-width:275px;max-height:163px;"><div style="position: relative;padding-bottom: 59.1%;height: auto;overflow: hidden;"><iframe frameborder="0" scrolling="no" allowTransparency="true" src="https://cdn.yoshki.com/iframe/55845r.html" style="border:0px; margin:0px; padding:0px; backgroundColor:transparent; top:0px; left:0px; width:100%; height:100%; position: absolute;"></iframe></div></div> <!-- End of SRA Digital Badge code -->)
