Complaints Policy

Complaints Procedure

If you have a complaint, please contact Janet Keating, our Client Relationship Director.

You can contact her at: Aegis Legal, George House, Mallory Yard, Knutsford, Cheshire, WA16 7GY. Telephone: 01565 872220. Email: janet@aegislegal.co.uk

What will happen next?

1. We will send you a letter acknowledging your complaint and asking you to confirm or explain any details. If it seems appropriate we will suggest a meeting at this stage. We will also let you know the name of the person who will be dealing with your complaint.

2. We will then record your complaint in our central register and open a file for your complaint. We will also investigate your complaint by examining the relevant file.


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Aegis Legal is a specialist, niche law firm dedicated entirely to pursuing injury claims for the innocent victims of accidents.

Tel:01565 872220 Mail:info@aegislegal.co.uk

Aegis Legal is a trading style of Aegis Legal Limited.
Registered in England and Wales (07022643)
Aegis Legal Limited is authorised and regulated by the Solicitors Regulation Authority (SRA No 519073)

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